Stripes, Un-Check

I’d consider online shopping to be one of my strongest skills. I’m able to find almost anything online and at record speeds. Not having a car and living in the city where, while there might be an abundance of shops, you’re definitely paying a premium on the cost of goods, has made me really good at internet-bargain hunting.

If you recall, I ordered this Dwell Studio Draper duvet set back in the middle of July, fully aware of the 3-4 week delivery time it had. I figured if I was getting it for something like 60% off full-price, I could exercise my non-existent patience. I’m of the school of Instant Gratification, in case you haven’t guessed by now, so it was a very difficult feat to sit idly waiting. The day it was supposed to ship in August I got an email from AllModern (heretofore referred to as The Worst Company in the World) not informing me that the duvet had shipped, no no, but rather saying it was backordered an additional 3-4 weeks, but would definitely ship by September 10th. For those of you near a calendar, that was Monday. I don’t have the duvet. Instead, The Worst Company in the World emailed me on Friday saying my order and been cancelled. No apology. No reason. Not even an email from a customer service rep, just a basic, auto-generated email telling me the status of my order was that there no longer was an order. Awesome! I’ve since deduced that they were likely sold out of it back when I ordered it.

from Hyperbole and a Half

So I spent two months dreaming of all the stripey, poppy goodness coming my way only to have my hopes dashed. But then I realized that the $185 could probably be better spent elsewhere (or would be happier sitting in my savings account) and that owning so fancy a duvet set with a manic puppy that sheds approximately 40lbs of hair a week was a dumb idea. I guess I’ll have to employ my superior Internet Squirrel skills to find a suitable replacement that is reasonably priced.

Moral of the story, kiddos: If it seems too good to be true, it probably is. You’re welcome for that nugget of previously-unheard-of advice.

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September 12, 2012 / design / LEAVE A COMMENT / 22

22 comments

  • Oh NOOOOOOOO. Sob. And now that I can totally picture it in your bedroom too. Could this be why I was so sad yesterday? I think that must be it.

    And only 40 pounds a week? I can triple that! ;) Take yourself out to lunch and for a little shop, duckie. You’ve earned it.

    • Nah, that money went right into savings. Total bummer, though! I’m sorry you were sad yesterday! I hope it wasn’t anything more serious than a duvet, though. xoxo

  • Noooooooooooooooooooo! Could you hear me scream all the way to Philadelphia? I know the exact feeling when you get that email that whatever your ordered weeks ago has been out of stock and cancelled. First the excitement of finally hunting down the desired object, just to be getting crushed with the bad news in the end. With me it was a leather jacket about two years ago…On the bright side you might find something similar that you will like just as much or even better!

    • I totally heard you! :) The upside is when you angrily tweet a company they reach out to you trying to make it right. So I might have to retract my “Worst Company in the World” designation depending on how things go. Sigh. It’s a total let down of a feeling. Did you ever find a replacement leather jacket?? My worry is that this duvet set will haunt me forever and nothing will ever compare.

  • Aww BOO that totally totally sucks. I hate it when that happens. On the other hand, West Elm is having a sale on duvets right now and they have several cute ones that have been marked down A LOT. Keep us posted on your continual hunt

    • Haha, I appreciate your swift suggestion! I do have a West Elm coupon burning a hole in my pocket…

  • How incredibly annoying and irresponsible! Boycotting that co. for sure.

    • Super disappointing indeed! They kindly reached out to me after I put them on blast on Twitter, so we’ll see what happens from here.

  • What?! I would be SO upset, which clearly you are. So what is the point of a company luring you in to buy something only to ruin their reputation down the line by sending you an automated email notifying you that your purchase is canceled? What a horrible tease, not to mention atrocious customer service. Don’t they know you have a blog?! Well, guess where I won’t be shopping in the future. I’m with Erin, peel yourself some twenties off that bundle you saved and treat yourself to lunch, and then leave the rest in savings.

    • PS~Gosh, I was so looking forward to seeing photos of the new duvet in situ. It’s one of my favorite patterns by Dwell.

    • I don’t even know! It’s not like they kept my money after the fiasco, either, so I don’t see how it benefited them in the slightest to blue-ball me after 2 months. I’ve actually instigated a response from their Twitter PR team, so maybe complaining in a public forum was productive after all! Sigh, I’d still just rather have the duvet set, though, you know? Thanks for being sympathetic, girl! xo

  • I don’t like shopping online because it never turns out like I thought. Either it’s to big, to small or just not how the picture made it look like… I don’t even remember the last time I bought something online!

    • Wow! I guess I shouldn’t complain then, because I generally have pretty good luck at ordering stuff online. I try to only stick to stores where I already know their sizing if it’s clothing.

  • I didn’t like it anyway but, as your mother, I didn’t want to tell you.

    • Hahahahaha.

      Ladies, I should also add that in a conversation off-line, my mother referred to it as “fugly.”

  • a similar thing happened to me last year with an online shop called achica… very long lead times on delivery, which was completely fine… but after waiting 3+ months they then just sent me an email saying the order was cancelled as the item was no longer available, cheers & regards!
    humph… not good enough indeed! but where one door closes…

    • Whoa! Sorry to hear that Sue, but I guess it’s more common than I realized for companies to pull the bait & switch maneuver. Or in this case, bait & not deliver, haha.

  • Oh boo I’m really sorry to hear that I know how much you wanted it :(
    I really badly squealy badly want the Dwell Chinoiserie bedset and I’m really scared they’ll discontinue it before I get around to buying it (and asking you to post it!)
    wonder how many pounds of dog hair Callum took home with him?

    • Thanks, Bird. Total bummer. I’d jump on that duvet set if I were you, Dwell is discontinuing things left and right (the above duvet wasn’t even available on their site when I found it on AllModern). I’ll happily post it to you! I’ll even add dog hair free of charge.

  • Oh no, I’m sorry about that bedding fiasco. It is really quite the lovely duvet though, isn’t it? Well here’s to you finding a better one now that will deliver in a timely fashion!

    • Thanks, Stephanie! It can only go up from here, right? xo

  • […] we needed new bedding. I had partially given up the search after my dreams were dashed over the Dwell Studio striped duvet but then seeing Santa’s picture re-inspired me. She was kind enough to send me the full-size […]